Direct Customers - Personal Information
Direct customers refers to customers who purchased SSL's Software. SSL is the controller of data collected for our direct customers. Where SSL collects personal information directly from its EU customers, it informs them about the purpose for which it collects the data and the uses of their personal information. The information SSL collects and uses is limited to the purpose for which customers engage SSL. When you purchase our solution, we ask for information such as your name, company name and address, phone number, e-mail address, a unique computer identifier and a computer name. SSL may use the personal information and other information we collect about your use of our solution to operate it, tailor it to your needs, for support, identification and authentication purposes, to contact you about your use of our software and send you marketing materials (subject to your opt-out option).
In the event of a data breach, SSL will issue a breach notification to the affected parties, without undue delay, and not later than 72 hours after having become aware of it.
SSL will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Access to data and right to be forgotten
SSL acknowledges that you have a right to access, correct and delete your personal information. If you are one of our customers or otherwise feel that you need to contact SSL, you may do so using the contact information on our website or at the end of this document. If you contact SSL with such a request, we will respond within a reasonable time frame (30 business days or less).
We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.
Unfortunately, no company or service can guarantee complete security.
Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Solution Suppliers Limited
12 Granary Wharf Business Park
Burton Upon Trent